Our Privacy Policy

(updated May 29, 2018)

The General Data Protection Regulation, or GDPR, is a European privacy law effective starting May 25, 2018. The GDPR regulates how individuals and organizations may collect, use, and retain personal data, which affects Palazzo Pizzo's web presence, newsletter and guest registration.

Your personal data

Hello dear reader and guest,

your personal data is safe with us. We do not give away or sell your email or name to third parties. If you send us an inquiry via email or contact form, you want us to contact you. This is considered as your agreement that we can contact you via the provided email address. We request your name on our contact form to be able to address you correctly and politely. You can register to our newsletter without your name.

You will not receive any newsletter from us unless you subscribing to our newsletter and opt in to receive content from us via email. Our newsletter has always had an unsubscribe link. Our service provider mailchimp registers unsubscribed email addresses which we delete explicitly manually. Also we delete bounced email addresses, which is the case when we cannot reach you although you have not unsubscribed yet. From May 25, 2018 onward we only send emails to subscribers that have explicitly opted in to receive marketing content (e.g. special offers, travel info etc) from us. If you have subscribed to our newsletter before May 25, 2018 but not opted in again, we will be separated by GDPR. If you want to stay connected with us subscribe here. The signup form as been updated with the extra "email opt in" field.

When you fill out a contact from and end up booking with us, we store your name, email address, telephone number and travel plans on our personal computer in an excel file to take best care of you before and during your stay. For tax reasons we keep these data stored for a couple of years.

When you check in, we need to see your travel documents (passport or ID card) to register each guest with the questura (local police) which is requested by law. We need to type a few informations into a registration system provided by the questura. Since we do not have a reception (we are not a hotel or B&B), we need to transfer a copy or photo of your travel documents via email or whatsapp to the person in charge (Angelo). We can either do that upon arrival or you send your documents via email/whatsapp directly to Angelo. We keep these data only until your check-out. If we had to take photos of your travel documents, we of course delete those from our phone.

What else? If you comment on our blog post we are super happy to hear from you. If you want to delete an old comment, no problem, just drop us an email at susan@palazzopizzo.com.

If you book with us we store your data as stated above. If you book via airbnb we get your name and phone number, but no email address. If you want to receive our guidebook via mail we would need your email address. We get your email address if you book via Homeaway. However, again, we do not send you newsletters unless you insist ;-) and sign up with the double opt in check.

Plugins

Our website provider Squarespace is using google analytics to generate statistics. We have disabled the activity log and cannot follow any IP addresses. We do use cookies. Visit Squarespace website for their privacy policy.

Our newsletters are made by us with the helping tools of Mailchimp and distributed by Mailchimp. Submitted email addresses and names are stored with Mailchimp. Once you unsubscribe your email is no longer included in our mailing list and we manually delete unsubscribed email addresses from Mailchimp's list of unsubscribers. Visit Mailchimp for their privacy policy.